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Ticket Form User Manual

This section explains how to configure a public-facing web form that clients or users can use to submit support tickets directly.

Overview of Ticket Form Page

This page allows you to customize the fields visible on your public ticket submission form, generate the embed code, and get a direct link to the form.

1. Field Visibility Toggles (Left Column):

This section lists various fields that can be included in your ticket submission form.

  • #: Serial number of the field.

  • Field: The name of the field (e.g., "Name", "Email", "Ticket Subject", "Ticket Description", "Type", "Priority", "Assign Group").

  • Status Toggle:

    • Enabled (Green/Right position): The field will be visible and active on the ticket form.

    • Disabled (Gray/Left position): The field will be hidden from the ticket form.

    • Click the toggle switch next to each field to control its visibility. Fields like "Name" and "Email" usually default to mandatory and non-toggleable status to ensure basic contact info.

2. Preview (Right Column):

  • Purpose: To show a real-time preview of how your ticket form will look based on the selected field visibility. This helps you design the form visually.

  • Display: A sample form is rendered, showing the fields you've enabled or disabled and their input types (e.g., dropdowns for Type, Priority).

3. Copy & Paste Code / Share Direct Link:

  • Purpose: To provide the necessary code for embedding the ticket form onto your website, or a direct link to the standalone form.

  • Copy & Paste the code...: This section provides an <iframe> HTML code snippet. You can copy this code and paste it into the HTML of your website where you want the form to appear. Instructions are given to "adjust the width and height px to fit your website."

  • Share Direct link: This section provides a direct URL to the standalone ticket form. You can share this link directly via email, social media, or other channels. There are typically two links:

    • One basic link.

    • Another link with ?styled=1 or similar, which might apply default styling.

 

Actions on the Ticket Form Page

 

  • Save: Click the green "Save" button to save your changes to the ticket form configuration.

  • Reset: Click the "Reset" button to revert all ticket form settings back to their default configuration.

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